Microsoft’s not too long ago launched preview of Skype for Enterprise (previously Lync) has triggered a brand new spherical of debate and uncertainty within the business, as famous on this InfoWorld article.  It is a widespread market phenomenon in tech each time a brand new providing is introduced. However the distinctly excellent news right here is that nobody wants to attend for Microsoft to reap all the advantages from cloud communications as a result of we’re already there. 8×8 has been bringing its communications A-game by way of the cloud for over a decade, and are actually serving over 40,000 clients in 111 international locations.

So what’s the most effective strategy in the present day? When trendy enterprise voice and collaboration options, many enterprises will strategy it like a brand new, digital enterprise.  I’m ditching my PBX, so what do I need if I can have all of it in the present day?

From this angle, I believe it’s clear that the Microsoft choices would possibly depart you wanting extra – because you don’t get all of it and you may’t get it in the present day.

To assist organizations navigate the seller buzzword occasion and market pontification, 8×8 has offered a helpful migration guidelines for the cloud, with no on-premise gear required. The takeaway is that these 4 necessities high this checklist, whether or not seeking to migrate away from Lync or researching cloud communications suppliers: Assured end-to-end service stage settlement (SLA) and QoS, safety, analytics, and a single, built-in platform for unified communications and make contact with middle.

In case you don’t have a assured SLA for what you are promoting telephone service, you don’t have anything. Even the time period “dial tone” has come to imply all the time on – so that you want no less than 99.99% uptime. However QoS is equally necessary, with out good voice high quality you continue to don’t have anything. Take the time to take a look at the cloud structure and know-how and perceive the way it helps their SLA and high-quality voice.

To not point out that Safety is not only a guidelines phrase. For a service supplier, it must be a major C-Suite dedication and strategic focus. It’s essential select a cloud supplier that approaches safety from each viewpoint and might present the main compliance certifications, reminiscent of PCI-DSS and HIPAA.


If a buyer known as and nobody answered it, did it actually occur?

In case you actually need all of it and need to be a digital enterprise at each stage, communications analytics are for you. We’ve come a great distance from 200-page phone payments or Excel recordsdata of name element experiences. Think about massive information analytics that may let you know about issues which may have occurred…

  1. What number of calls, from whom, went unanswered earlier than enterprise hours?
  2. What number of buyer calls did your gross sales staff place on Tuesday — regardless of the place they had been on any system?
  3. What number of calls had been routed out of your name middle to your billing division?
  4. Voice high quality is degrading attributable to service points. Are you able to determine the trigger and re-route in real-time?


The fourth key consideration is a totally built-in communications platform that mixes core enterprise telephony and make contact with middle performance onto a single cloud-based platform. It truly is extra necessary than you would possibly suppose. You may simply use presence and direct a buyer name on to an issue knowledgeable. Use the dashboard to ship an entire view of your entire voice and buyer communications – similar to a web site or firewall report. Extra distinctive enterprise perception than you thought doable.

With all of that stated, you don’t need to simply exchange a PBX or duplicate your on-premise service with the cloud. That perspective will trigger you some ache and restrict your choices from the beginning. As a substitute, begin to discover your entire communications wants – voice, cell, chat, messaging, video, conferences, contact middle and buyer channels. Within the 2015 Infonetics Scorecard, Principal Analyst Diane Myers ranks 8×8 the #1 in Cloud Unified Communications; Microsoft isn’t even thought-about within the high 20. Clearly, if you happen to’re on Lync in the present day, Microsoft integration might be necessary. Relaxation assured that 8×8 has tight Lync integration for Alternate, Outlook and Workplace 365 purposes. The easy message is that you need to belief professionals along with your most necessary communications necessities.

A totally built-in Communications Cloud with HD voice, video, collaboration and make contact with middle: You actually don’t have to attend for it or accept much less, so simply hold your eye on the prize.


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