Cloud-based communications for each enterprise. Full. Highly effective. Safe. Easy. Cloud-based communications which might be something however conventional.


Hosted VoIP Enterprise Cellphone Service and Extra…

CARLSON COMMUNICATIONS gives enterprise VoIP helps you serve your clients higher with cell, versatile options that enable you to do enterprise wherever, anytime. From hosted VoIP enterprise telephone service and cloud-based name middle software program to unified communications, our companies are straightforward to make use of, extremely superior and cheaper than conventional options. Ranked #1 hostedVoIP supplier. Confirmed. Dependable. Safe.



With our Digital Contact Middle, we host our name middle software program within the cloud so you possibly can launch your new contact middle nearly instantly. No expense besides telephones, no software program licensing charges, and no implementation or upkeep crew to rent. Only one low month-to-month price. Flip your contact middle right into a productiveness middle that will get higher outcomes and drives new enterprise.

CARLSON COMMUNICATIONS CORP name middle software program options

  • Get began the quick, straightforward manner—CCC handles the know-how for you.
  • Find brokers wherever you want them.
  • Route inbound callers shortly and precisely with superior name middle options.
  • Alter the variety of brokers, change scripts, fine-tune buyer routing—all with just a few mouse clicks.

CCC Digital Contact Middle gives a set of highly effective options primarily based on our patent-pending Superior Digital Tenant Structure (AVTA) know-how that provides your inbound name middle the excessive reliability your enterprise wants. And, you get all of the options you have to turbo-charge your contact middle operations, together with:

Expertise-based Routing
  • Expertise-based routing matches callers with the decision middle brokers who can meet their wants. Be taught extra about skills-based routing.
  • Telephony, e mail, or net chat channels, multi function utility. Be taught extra about .
Actual-Time Monitoring
  • Keep on prime of all the things with real-time monitoring of your contact middle.
  • Digital Contact Middle software program screens real-time contact middle statistics together with queue info, interactions in progress, agent stats and different key efficiency indicators (KPIs). Be taught extra about .
Historic Reporting
  • Spot tendencies quick with our Digital Contact Middle historic reporting. Optimize agent efficiency and enhance contact middle operations by giving name middle managers the knowledge they should make good enterprise selections. Be taught extra about Historic Reporting.
CRM Integration
  •  Digital Contact Middle is built-in with main on-demand CRM companies reminiscent of, NetSuite, hosted Microsoft Dynamics, Zoho, Zendesk. Your CRM integration might be simply personalized. Be taught extra about CRM and Workforce Administration integrations.
Desktop Sharing
  • Give brokers a strong help software by permitting them to remotely management buyer desktops with desktop sharing.
  • IVR
    • Shortly join callers with brokers and streamline buyer stream with the 8×8 Interactive Voice Response (IVR) characteristic. Be taught extra in regards to the IVR.
  • CTI
    • CTI (computer-telephony integration) “pops” the caller’s info to the agent’s display screen as the decision is available in so the agent can present extra environment friendly, personalised service and quick decision. Be taught extra about CTI.
  • 8×8 CRM
    • The 8×8 Buyer Relationship Administration (CRM) answer is ideal for organizations that don’t have already got one. Be taught extra in regards to the CRM characteristic.
  • FAQ Knowledgebase
    • An FAQ data base turns each agent into an professional and ensures clients obtain correct, constant info. Be taught in regards to the FAQ Knowlegebase.
  • Name Recording
    • On-demand or random name recordings assist in teaching brokers. It’s straightforward to handle recordings administration and retrieval with name middle name recording.
  • Internet Callback
    • Most clients begin their interactions with you on the internet. With Internet Callback your clients can get entry to the individuals who may help them with the contact of a button with out having to attend on maintain. Be taught extra about Internet Callback.

Contact Us

We might love to listen to from you. Whether or not you want to discuss your undertaking, have a query, or simply need to get linked, please contact us.

CALL NOW! Los Angeles 310-213-1609 | Orange county 714-371-3682
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