To college students, working within the enterprise world can typically appear synonymous with “all work and no play.” So, as a brand new intern at 8×8, I didn’t actually count on something enjoyable or out-of-the-box to occur over the summer time, not to mention inside the first month of working right here. I used to be simply completely happy to be working on the #1-ranked cloud communications supplier.

I knew I’d be getting nice expertise and studying many enterprise instruments, however I hadn’t realized how totally different 8×8 is as an organization till our current product coaching on its Digital Contact Heart (VCC) answer. By means of this occasion, 8×8 actually showcased that it cares about greater than growing the very best enterprise communications options—8×8 values its workers, its prospects, and having enjoyable too!


If You Need to Educate, Gamify!

The coaching used a way known as “gamification.” The concept is to design video games that talk classes which can be vital for workers to study.

Through the use of these strategies on the current coaching, 8×8 proved that it desires workers to be told about merchandise, work collectively as a workforce and have enjoyable! The behind-the-scenes supervisor for this occasion, Denise Martin, 8×8’s Director of Coaching and Improvement, says it was all about getting everybody knowledgeable in regards to the Digital Contact Heart—and having enjoyable whereas doing it.

“We wished to make it possible for we set this tone that everyone has a possibility to have enjoyable, but in addition to study. We additionally know statistically that individuals study higher by way of movement. We wished this to be an opportunity for folks to get exterior, get some contemporary air and likewise make folks extra comfy with the Digital Contact Heart subject,” Denise explains.

“So we tried to mentally couple the thought of a bounce home—one thing straightforward, child-like and enjoyable—with Digital Contact Heart. We lowered the barrier in order that now VCC is enjoyable,” she says.


Make Your Company Values Vital to the Sport

The very first thing we did on the coaching was pick a doll, which was to be our “buyer” all through your complete coaching. We in fact handled our “prospects” with the utmost care as a result of 8×8 workers love and care about our prospects—and if we hadn’t, the 8×8 refs would have known as a penalty.

The dolls additionally gave folks one thing to speak about when interacting with coworkers, and added an additional problem when scaling the climbing wall within the bounce home. Ever strive climbing a rope one-handed?


How you can Make Positive That Everybody Is aware of Your Elevator Pitch

We labored inside subgroups of our departments to reply a collection of questions on 8×8’s Digital Contact Heart options and the way prospects can use them. You could be questioning the way it’s potential to construct a set of 40 questions that’s related to all workers, from engineering to gross sales to billing. Denise mentioned that the important thing to creating these a number of selection and true/false questions was to seek out out what everybody usually must learn about VCC.

“We went for what was widespread, which was fundamental information in regards to the merchandise and the way they assist prospects,” she commented. “Some folks don’t have to understand it in as a lot depth as others, however they need to nonetheless have the ability to inform somebody what it’s in the event that they’re at a celebration or speaking to their mother.”


Gamify to Construct Group

After answering three questions appropriately, one group member was despatched to run by way of the bounce home impediment course together with his or her “buyer” in hand. Factors have been calculated for every query answered appropriately, in addition to every time somebody accomplished the impediment course with out dropping his or her “buyer.” Factors have been additionally awarded based mostly on how effectively the group was working collectively as a workforce. Not solely did I’ve enjoyable working by way of the impediment course, but it surely was nice to satisfy and work with others, whereas studying about 8×8’s merchandise.


Coaching Can Be a Lot Extra Enjoyable Than You Assume

“The cool factor was that individuals from totally different departments would come out to cheer on different folks. The thrill grows and the momentum picks up steam, and now folks aren’t afraid—so the encouragement goes viral,” Denise says. “It was such a neighborhood feeling, as an alternative of ‘I’ve to go to a category.’”


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